Satisfaction with hearing aids purchased at hearing aid centres is higher than with those purchased elsewhere.

• Satisfaction with hearing aids bought on the internet is devastating.

• Most people with only one hearing aid believe it is the same effect compared with two hearing aids but binaural treatment leads to much higher satisfaction, longer use time per day and less unused hearing aids.

• Those experiencing hearing loss who own PSAP/OTC hearing aids believe that it is reasonable for their purposes but satisfaction with medical hearing devices fitted by a hearing care professional is much higher.

About the survey

JapanTrak 2018 was designed and executed by Anovum (Zurich) on behalf of Japan Hearing Instruments Manufacturers Association (JHIMA) More than 14,000 people participated in the survey.


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